BigCheez AI
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Privacy Policy

Last Updated: 1st December 2024

1. Introduction

Welcome to BigCheez AI ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data.

2. Who We Are

BigCheez AI is a Queensland-based startup operating as an AI-driven platform that manages SMS, phone calling, and email communications on behalf of our partner businesses. We act as an intermediary to help reactivate leads and engage with customers using data provided by our partners.

3. Information We Collect

We collect and process the following types of personal information:

  • Personal Identifiers: Names, addresses, phone numbers, and email addresses.
  • Contact Information: Details collected from partner businesses for communication purposes.
  • Communication Data: Records of interactions, including SMS messages, phone calls, and emails.

Please note that we do not collect technical data such as IP addresses, browser types, or device information.

4. How We Collect Your Information

  • From Partner Businesses: We receive personal information directly from the businesses we partner with. These businesses collect data from their customers with their consent.
  • Through Direct Interactions: When customers respond to our communications (e.g., replying "interested"), we collect and process this information to facilitate ongoing engagement.

5. How We Use Your Information

  • To Provide Services: Managing and executing SMS, phone calls, and email communications on behalf of our partners.
  • To Reactivate Leads: Identifying and re-engaging with potential customers who have previously shown interest.
  • To Improve Services: Analysing data to enhance our AI algorithms and overall service effectiveness.
  • Compliance and Legal Obligations: Ensuring adherence to relevant laws and responding to legal requests when necessary.

6. How We Share Your Information

  • With Partner Businesses: We share data with the businesses we represent to facilitate communication and service delivery.
  • Trusted Third-Party Service Providers: We engage trusted third-party service providers to assist in delivering our services. These providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purposes.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, as well as that of our users and others.

7. Consent and Unsubscribe

a. Consent

By engaging with our services, you provide us with your consent to collect and use your personal information as described in this Privacy Policy. Consent is either express (explicitly given) or inferred (based on your actions, such as responding to our communications).

b. Unsubscribe

You have the right to opt out of receiving further communications from us at any time. To unsubscribe:

  • SMS: Reply with the keyword "STOP" to any of our messages.
  • Email: Click the "unsubscribe" link provided at the bottom of our emails.
  • Phone Calls: Inform the caller that you wish to unsubscribe from future calls.

Upon receiving an unsubscribe request, we will promptly remove you from our contact lists and cease further communications.

8. Data Storage and Security

a. Data Storage

  • Cloud Storage: We store your data securely using cloud-based platforms within dedicated business accounts. All data is encrypted both at rest and in transit.
  • Local Storage: Some data may be temporarily stored on encrypted external SSDs connected to our personal computers for backup purposes. We ensure that all local storage devices are encrypted using industry-standard encryption tools.

b. Security Measures

  • Encryption: All sensitive data is encrypted using industry-standard encryption protocols (e.g., AES-256) before storage and during transmission.
  • Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege.
  • Multi-Factor Authentication (MFA): We utilise MFA on all accounts to add an extra layer of security.
  • Regular Backups: Automated backups are performed regularly to secure cloud storage, ensuring data integrity and availability.
  • Secure Development Practices: Our systems and integrations are developed following secure coding practices to prevent vulnerabilities.

c. Physical Security

Physical access to our storage devices and servers is restricted to authorized individuals. External drives are stored in secure, locked environments to prevent unauthorised access or theft.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it is securely deleted or anonymised to prevent any potential misuse.

10. Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles (APPs), you have the following rights:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Correction: You can request corrections to any inaccurate or incomplete personal information.
  • Right to Withdrawal of Consent: You can withdraw your consent at any time.
  • Right to Object: You can object to the processing of your personal information in certain circumstances.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: bigcheez.ai@gmail.com